Powerclub does things a little differently – here's the low down;

Annual Membership: Powerclub passes on the cost of wholesale energy for a yearly membership fee of $45 for residential, or $90 for businesses, including GST.

Powerbank: When you join the Club, you'll need to open your Powerbank. Your Powerbank contribution is uniquely tailored to your household or business and is calculated at $40 for every 1,000 kWh of electricity you use a year, with a minimum opening balance of $100. For example, if you use 5,000kWh per year, (that's about 13.7kWh per day), your Powerbank will be 5 x $40 = $200. Your Powerbank is always your money – we simply hold it in trust and use it to cover variations in wholesale energy spot prices.

Wholesale Energy Spot Prices: The spot price of wholesale energy changes every 5 minutes. To help you manage your electricity bill, Powerclub sets a forecast rate per kWh based on the average cost of wholesale energy. If you use electricity when the wholesale spot price is lower than the forecast rate, we will add the surplus into your Powerbank. If the wholesale spot price is higher than the forecast rate, your Powerbank will pay the difference.

Change your usage: Download our free Powerwatch App to track wholesale energy spot prices in your state and receive alerts when costs spike. The app will recommend ways that you can reduce your energy use during high price events, so you're not depleting your Powerbank unnecessarily.

Monthly electronic bills: There's nothing worse than receiving a huge quarterly energy bill. Powerclub will send you monthly invoices, which are paid by direct debit, from either your bank account or a nominated credit/ debit card. For more information, check out our Terms and Conditions.

Getting out: Powerclub doesn't lock you into contracts, and we don't charge exit fees. If you wish to leave us in the future, you will be refunded the balance of your Powerbank.

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Powerclub provides Members with access to wholesale electricity spot prices, charges, and operational expenses at cost, so you only pay for the energy you use, the services you get and nothing more. To support our operational costs, we include 28.6c in the daily Supply Charge and 0.836c (less than one cent) per kWh used.

To learn more about what's included in Powerclub's rates, click here.

Powerclub does pay a license fee to use the innovative business processes which are made up of your annual membership fee and interest made on Powerbank. Eventually, that may be a profit to the IP Owner.

The IP owner is Power Club Investments Pty Ltd, a group of Australian investors who believe in our mission and funded the project to bring Powerclub to life. Power Club Investments Pty Ltd is not involved in any part of Powerclub's operations other than licensing the IP. The legal agreement between Power Club Limited and Power Club Investments Pty Ltd restricts licencing changes to the Consumer Price Index, if at all.

That means that, unlike companies with shareholders, Powerclub's service fees and annual membership can not be increased or decreased on request of the licensee to benefit the licensee. It protects Members from unfair rate rises, and price gouging, which is unfortunately not uncommon in the electricity retail industry.

Powerclub protects Members' interests first by being Limited by Guarantee, Member-owned, and operating through no-profit processes. This structure guarantees that we will remain 100% committed to delivering the lowest-cost electricity possible and maintain lean operating costs. Powerclub will continuously improve on innovative solutions to help Members reduce their electricity costs at home, or for their business.

If Powerclub receives more revenue from our charges than what we need to pay for our staff, operational costs, and licences, the excess will be returned to Members or reinvested into Powerclub for their benefit.

Wholesale energy spot prices are set every 5 minutes by the Australian Energy Market Operator, based on supply and demand – a bit like the stock market.

To help you manage these fluctuating prices, Powerclub sets a forecast rate per kWh, based on the forecasted average cost of wholesale electricity. Your Powerbank will then cover any variations against the forecast rate.

Your Powerbank is like a savings account that we use to cover the shortfall when wholesale spot prices are higher than the forecast rate you pay per kWh. When wholesale spot prices fall, we will top your Powerbank back up with the difference.

For example, in South Australia, the forecasted average spot price of wholesale energy is 11 cents per kWh. If you use 1 kWh of electricity when the actual wholesale spot price is 15 cents per kWh, 4 cents will be deducted from your Powerbank to cover the shortfall.

Similarly, if you use 1 kWh of electricity when the actual spot price of wholesale energy is only 4 cents per kWh (which is common during the day in South Australia due to a high volume of solar generation in the state), your Powerbank will be topped up by the difference of 7 cents.

It's important to remember that Powerbank is always your money. Powerclub simply holds it in trust while you're an active Member to cover you from variations in wholesale energy spot prices. Other retailers use expensive insurances and hedging to protect themselves from fluctuating wholesale spot prices, which add to their operating costs, and in turn, your electricity rates.

If you choose to leave the Club one day, you will be refunded the balance of your Powerbank.

Your Powerbank is uniquely tailored to your household or business. If you use a lot of electricity, you will need a bigger Powerbank than if you're a low energy user. Your Powerbank is calculated at $40 for every 1,000 kWh of electricity you use a year, with a minimum opening balance of $100.

For example, if you use 5,000kWh per year, (that's about 13.7kWh per day), your Powerbank will be 5 x $40 = $200. Your Powerbank is always your money – we simply hold it in trust and use it to cover variations in wholesale energy spot prices.

To find out how much your Powerbank will be, click here.

No, it’s not.

Your Powerbank will only be used to cover the cost of wholesale spot price variations in the electricity you purchase from us. It may also be used if there is an increase in your average electricity consumption.

You’ll receive a monthly Powerclub bill by email, and payment is managed by direct debit, paid 13 business days after you receive your invoice.

It is possible – but we've developed an app to help you avoid that.

While depleting your Powerbank is highly unlikely, a rare event could cause wholesale energy spot prices to spike well above normal fluctuations. We have developed a nifty (and free) app called Powerwatch, which is designed to alert you when wholesale spot prices are high and advise you of ways to reduce your energy usage at that time. A price spike typically doesn't last long, and very few circumstances could have a significant impact on your Powerbank balance.

By taking control of your usage, and minimising during price spikes, you won't drain your Powerbank by paying too much for power. To reduce your risk, you can choose to open your Powerbank account with $80 per 1000 kWh. There has never been an incident to date that would deplete a full Powerbank.

Powerclub Members can track their Powerbank performance and balance in their Powerclub Portal.

Five components make up the rates you pay for energy that covers the cost of wholesale electricity generation, network fees (networks own the poles and wires), government and renewable schemes, carbon offset, and retailer charges.

The cost of wholesale electricity usually makes up less than half of your total energy bill. The rest is retailer costs and other mandatory charges like network fees and schemes which are vital in keeping our country powered up.

The most significant variability in how much you pay for energy is retailer charges, including profit margins and operational costs. These will differ depending on the retailer's size, overheads, and marketing campaigns. Powerclub always provides energy at wholesale spot prices and charge operational expenses at cost, so you only pay for the electricity you use, the services you get - nothing more.

We don't profit from our Members' energy usage, and we don't add profit margins to our supply charge. We use the latest technology, a lean approach, and low overheads to be more efficient than most other retailers.

To help you understand what you're paying for and the different components that make up your electricity bill – Click Here.

As a Powerclub Member, you will always pay wholesale for the energy you use; however, your rates will depend on your meter and network tariff. Networks are the companies that own the poles and wires that deliver your power, and they have two basic types of tariffs; a peak tariff or a time-of-use tariff (peak, shoulder, off-peak).

Meter Type

Your rates will depend on your meter type. If you have a Smart Meter, choose the ‘+ Smart’ plan. If you’re in Victoria, you will already have a Smart Meter, so simply choose between Flat or Flex.

Flat vs. Flex

Your home is already set up to match a particular Network tariff and retail Plan. Look at the second page of a recent energy bill to see if you have Peak rates only (choose Flat), or Peak, Shoulder and Off-peak (choose Flex).

You can find more information here.

Over the last few years, Australia has seen a sharp rise in exported solar power from rooftops, which has impacted the wholesale energy market by reducing midday demand and driving a reduction in wholesale energy spot prices. By shifting heavy usage to the middle of the day, you can save money while alleviating pressure on the grid during peak demand periods which will help to lower Australia's reliance on fossil fuels.

Shifting your energy use to periods when demand and wholesale spot prices are low means more of your electricity will be from renewable sources like solar, wind and hydro. Powerclub's 24-hour Power Clock shows the average times-of-day when energy from renewables sources is higher. In general, renewable energy from solar is highest between 9.30 AM to 4:30 PM. Demand for electricity is lowest between 9:30 PM to 6:00 AM, which reduces fossil fuel generation and increases the ratio of renewables from wind and hydro.

Three facts make Powerclub unique.

Fact 1: We give you access to wholesale spot prices which is why our rates are so competitive.

Fact 2: We charge you a forecast usage rate and let your Powerbank manage any fluctuations in the actual wholesale spot price. That way, your monthly bill is predictable.

Fact 3: Powerclub is Limited by Guarantee, which means we don’t profit from your usage, so you only pay for the electricity you use, the services you get - nothing more.

Joining the Club online is simple and takes less than 10 mins. Here’s what you have to do;

Step 1: Go to Join Now and select your Powerbank Plan.

Step 2: Calculate your Powerbank contribution.

Step 3: Enter your details.

Step 4: Have a good squiz at our Terms and Conditions. When you’re happy to proceed, give us your consent to begin your transfer to Powerclub and tap continue.

Step 5: Enter your payment details for your Powerbank contribution and your first annual membership fee. Your payment method will be used for the direct debit of your monthly Powerclub invoice too. You can update your payment preference by calling us anytime.

Step 6: Once you’ve signed up, we’ll send you a welcome email to let you know your 3-business day ‘cooling-off' period has started. You may get a call from your old retailer during this time.

Step 7: You can relax while we take care of your transfer to Powerclub. We will send you a receipt once your Powerbank and membership have been processed and an email confirming your rates.

Step 8: While you’re waiting, download the Powerwatch App and set the notifications to alert you when wholesale spot prices increase in your state. The app will recommend ways to help you reduce your usage and avoid depleting your Powerbank.

Or you can skip all that and call us on 1300 294 459. Our Member Advocate Team can do it all for you over the phone. Have a current bill handy when you call, and your preferred payment details.

Get the tech – We have developed a nifty (and free) app called Powerwatch, which is designed to alert you when wholesale spot prices are high and advise you of ways to reduce your energy usage at that time. A price spike typically doesn't last long, and very few circumstances could have a significant impact on your Powerbank balance. However, by taking control of your usage, and minimising during price spikes, you won't deplete your Powerbank by paying too much for power.

Monitor your usage – You can use the Powerclub Portal to check your daily energy use, track wholesale energy spot prices against Powerclub's forecast rate, and monitor your Powerbank balance. If you have solar, your portal records when you're using your generation and any solar exports against the wholesale spot price.

Upgrade your meter – Most of Powerclub's plans are suitable for any meter type. However, a Smart Meter allows you to manage your energy costs as it records the amount of energy you use at the time you use it. By making decisions to reduce electricity consumption when prices are high and taking advantage of cheap power when prices are low, Members can get more value. Powerclub can arrange a Smart Meter upgrade once you're a Member.

Invest in energy-efficient appliances – Determine how much energy you use within a billing period and find ways how you can lower your usage. You can do this by using LED lights which are more durable and are the most energy-efficient using 75% less power than incandescent bulbs.

Not at this time. Powerclub has not set a date for expanding its offer to include gas. We will advise members if this changes as it is not in our immediate plans. Keep an eye on our website for any updates.

In the meantime, Powerclub has electricity plans to suit your lifestyle. We offer competitive rates, no lock-in contracts and no exit fees.

Yes, we do!

Through Powerclub’s no-profit processes, you can feel reassured that you're getting a fair deal on your solar. We pay the wholesale market value of your solar exports or mandated minimum tariff for your state – whichever is highest.

See our solar feed-in-tariffs for your state.

As a Powerclub Member, you’re empowered to play the market to your advantage, giving you greater control over what you earn from your solar exports. At the end of each year, Powerclub will evaluate the market value of your solar exports. If it is higher than what you were paid through your solar FiT, Powerclub will pay the difference through your Annual Solar Bonus.

Your meter could make a difference

In recent years, most new solar installations receive a Smart Meter upgrade; however, many of the older installations did not. In fact, 60% of QLD Members with solar still have a Basic Meter, 50% in South Australia and 30% in NSW and ACT. In Victoria, most properties have a Smart Meter.

A Basic Meter records the total amount of solar you export, but not the time it is exported. Because wholesale spot prices vary, the regulatory bodies have set an average electricity profile based on the typical fluctuations of household usage. The same pattern is applied to solar exports and assumes you export most energy during periods of high demand and higher prices (even though peak demand generally occurs after sunset). Because of this, Members with Basic Meters and Solar may achieve a higher average price from their solar exports.

Smart Meters record the amount you export, at the time it is exported. As your exports occur during the daytime, where there is a drop in wholesale spot prices, the value of your exports may be lower.

Powerclub credits the wholesale market value of your solar exports or the mandated minimum tariff for your state - whichever is highest. We expect that Members with a Basic Meter and Solar may achieve an Annual Solar Bonus of between 2 – 4c per kWh exported.

While we would be sad to see you go, Powerclub won't charge exit fees if you choose to switch to another retailer. You can cancel your agreement with us at any time and will not incur an exit fee.

Your annual Powerclub membership is non-refundable once you are connected with us; however, your Powerbank is always your money. If you choose to leave the Club one day, you will be refunded the balance of your Powerbank when you go.

To exit your agreement with Powerclub, please contact us so that we can organise your final bill, Powerbank refund and transfer. You can contact us by;

Phone:1300 294 459

Email: info@powerclub.com.au.

If we have not complied with the law concerning unsolicited consumer agreements, you may also have a right to cancel your contract with us by contacting us, either orally or in writing.

Wholesale energy will typically vary between minus 1c - 10c per kWh but on rare occasions can go above $10 per kWh for very short periods.

The Powerwatch app will alert you when wholesale spot prices are high, and if you have a smart meter, it will advise you of ways to reduce your energy use at that time. A price spike typically doesn't last very long, so it's essential to act fast. Taking control of your usage will ensure you don't deplete your Powerbank by paying too much for power.

By shutting down unnecessary appliances during a $10 per kWh price spike, you could save yourself $40 an hour or more depending on your consumption levels. By learning to harness the wholesale market, using energy when it's cheap and avoiding excess usage when it's more expensive, you could potentially save hundreds of dollars on your annual electricity bills.

Yes. Our Portal allows you to manage your account through one convenient hub and gives you secure online access to your information 24/7. It's fast and easy to use and gives you greater flexibility so you can take control of your energy account and manage it your way.

You can access your Members Portal here.

Generally, if you have slab heating or electric hot water, you may also have Controlled Load.

You can check your current bill to see if there is a Controlled-Load rate.

You can find your five-digit Powerclub Membership Number on the front page of your Powerclub monthly invoice in the grey box under 'Account Number'.

We also include your membership number on all email communication you receive from us.

The Australian government determines a Default Market Offer or a Victorian Default Offer price and requires that all energy retailers have the offer displayed. These offers do not include the benefits of Powerclub's wholesale rates.

These offers are used as a default if someone does not choose to go onto a cheaper plan. A significant percentage of homes are on Market Offers - This is where customer inertia plays directly into traditional retailers' hands. Some retailers with customers on Market Offers will make hundreds of dollars per customer per year above wholesale costs.

Powerclub's DMO and VDO are generally more expensive than our Powerbank Plans, and it's our strong recommendation that no Australian ever pay more than they should for energy. There will always be a better offer available with Powerclub.

The good news for customers is the DMO and VDO promote healthier competition among energy retailers. They were introduced to replace Standing Offers, which were uncapped prices set by each retailer, and used as reference points for discounts.

A disconnection fee applies when you move out of your old property and power is disconnected. A reconnection fee applies when you move into your new property and power is reconnected.

Please see all fees and changes here.