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Metering Installation Time Frame

Getting your electricity connected or making changes to your electricity connection can be a challenging process. At Powerclub, we will work towards providing you with a smooth transition.

Where we need to arrange for a third party to complete the metering or connection work, we will coordinate this directly with them.

Timeframes for metering installations

When a retailer receives a request for a new meter, it must arrange for the meter to be installed by a date agreed with the customer or within the timeframes in the Electricity Rules. Clauses 7.8.10A to 7.8.10C of the Electricity Rules set out the timeframes, which differ depending on whether it is a new connection or a meter exchange:

  • For new connections — the retailer must arrange for the meter to be installed by a date agreed with the customer or, if no date is agreed, no later than six business days after being informed that the connection service is complete.
  • For simple meter exchanges for which a connection service or alteration is not required—the retailer must arrange for the meter to be installed by a date agreed with the customer or, if no date is agreed, no later than 15 business days after receiving the customer’s request.
  • For complex meter exchanges for which a connection service or alteration is required—the retailer must arrange for the meter to be installed by a date agreed with the customer and the distributor (where the distributor is providing the connection alteration) or, if no date is agreed, no later than 15 business days after the retailer received the request from the customer. The retailer must inform the distributor of the request no later than the next business day after receiving it. Where the distributor is providing the connection alteration, it must coordinate with the retailer and other relevant parties to allow the retailer to comply with these obligations.

Time frames for rectifying metering malfunctions

  • For residential Members - as soon as is practicable and no later than 15 business days after notification of the fault has been received.
  • For type 1-3 metering installations - as soon as is possible and no later than two business days after notification of the fault has been received.
  • For all other metering installations - as soon as is possible and no later than ten business days after notification of the fault has been received.

These metering installation time frames are for Members in New South Wales, South Australia, the Australian Capital Territory and Queensland. Most Victorian Members will already have a Smart Meter.

Ready to upgrade your meter?