Customer Hardship Policy

By law, energy retailers must develop, maintain and implement customer hardship policies for their residential customers. We encourage any Member experiencing difficulties in paying their energy bill to contact us. Powerclub will always try to find a suitable solution for Members dealing with financial hardship who are willing, but not able, to manage their energy bills.

Powerclub's Hardship Policy outlines how we will assist Members who are unable to pay their accounts on time due to illness, unemployment or other. These policies are publicly available for all residential Members:

> Customer Hardship Policy – QLD, SA, ACT, NSW

> Customer Hardship Policy – Victoria

Are you having difficulty paying your Powerclub bill?

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