COVID-19 Government assistance available
If you have been financially impacted by COVID-19, we're here to support you. You may also be eligible to state Government programs and concession rebates designed to help Australians during these difficult times.
For Powerclub Members in New South Wales, South Australia, Queensland and Victoria
Our Hardship Program is available to you. Please don't hesitate to get in touch so we can help you with:
- Arranging a payment extension, setting up a payment plan or alternative payment options to help you through your individual circumstances,
- Providing advice on relevant government assistance programs or organisations with financial counselling services,
- Ensuring all applicable government concessions and rebates are applied to your account,
Powerclub will ensure you stay connected – there will be no disconnections for affected customers receiving hardship assistance until 31 July 2020. Our customer service team will regularly touch base with you to see how you're going.
Small business customers
We understand that many small businesses have been financially impacted by COVID-19, and we're here to help. Please don't hesitate to call us if you're experiencing hardship. Powerclub can help in many ways, such as arranging a payment extension, setting up payment plans, or alternative payment options to suit your business circumstances.
We will ensure you stay connected.
Queensland Government Utility Assistance Package
As part of a COVID-19 economic relief package, the Government announced a $2.5 billion Utility Assistance Package for Queensland households and businesses.
Households will receive a $200 utility payment to assist with their electricity and water bills. Small businesses who consume less than 100,000 kWh p.a will receive a $500 utility rebate.
Powerclub Members do not need to apply to access the rebates. We will credit your household or small business electricity account on your May 2020 bill.
For more information, visit the Queensland Governments FAQ's
Queensland Government Programs & Rebates
Electricity and gas rebates are available to customers with some concession cards. The Home Energy Emergency Assistance Scheme is also available to help low-income households pay energy bills at a time of crisis or in emergencies.
Are you a sole trader based in Queensland?
You may be eligible for the $500 sole trader Utility Relief Package rebate. If you've already received the $200 household rebate, you may qualify for a further $300 rebate on your next electricity bill. Please contact our Member Advocate Team so we can assess your eligibility.
Victorian Government Programs & Rebates
The Victorian Government offers a range of programs and concession rebates for concession cardholders. These include an annual electricity concession, a controlled-load concession, or an excess gas or electricity concession if your costs are more than you expected.
Please visit the Victorian Government site to check if you're eligible for any of these rebates.
New South Wales Government Programs & Rebates
There are several energy rebates options for New South Wales customers. If you hold a concession card, you may be eligible for a low-income householder rebate, or a gas rebate. If you receive a Family Tax Benefit payment and have dependent children, you may qualify for a family energy rebate.
If you're struggling to pay your energy bill due to COVID-19 or for any other reason, you may also be able to apply for the Energy Accounts Payment Assistance Scheme.
To check if you are eligible or to apply for any of these rebates or schemes online, please visit the NSW Government website.
South Australia Government Programs & Rebates
South Australia has a Cost of Living Concession scheme that assists those with low or fixed incomes with the cost of their living expenses, including energy bills. To check if you are eligible or to apply for the scheme online, please visit the South Australian Government website.