When can you access your data?

If you have a Basic Meter, you will see your usage data approximately two days after your next scheduled read date. If you have requested an early meter read, you will see your data two days after your nominated read date.

If you are a new Powerclub Member and are moving into a new property, your data will be displayed once your 10-business day cooling off period finishes.

When is your data updated?

For Basic Meters, your data is updated at 6 am every day, allowing you to see yesterdays estimated usage. Your data will be an estimate unless it is the day after a meter read, which happens approximately every 90 days.

Accuracy

Your actual data will be displayed after your meter read, which happens approximately every 90 days. Until then, your 30-minute usage is estimated using the same method as the Australian Energy Market Operator. Your estimated daily consumption is based on;

> your Average Daily Usage calculated for your Powerbank contribution

> after your second meter read, it will be based on the previous month's actual usage

> after one year, it will be calculated on your usage for the same time last year

When can you access your data?

If you have a Smart Meter, you will start to see your data approximately two weeks after you join Powerclub.

When is your data updated?

Your data is updated 6 am every day. There may be a 48-hour time delay in retrieving data from your meter so you will see your actual usage from two days prior.

Accuracy

Smart Meters are automatically read daily and track your actual 30-minute usage data. The data in your Portal is, therefore, accurate.

If you have a Manually Read Interval Meter (MRIM Meter), you are one of only 3% of Powerclub's Members. MRIM Meters combine old and new technology, which means your Portal data will be displayed differently.

MRIM Meters record your 30-minute usage, but the data isn’t sent to the Network wirelessly like Smart Meter data. Instead, a technician must physically visit your property to get the data; usually once every three months. While we wait for your next meter read, your Portal will display ‘estimate’ data (like Basic Meters).

MRIM estimations are based on the actual 30-minute history of that meter so are usually much more accurate than the estimate reads for Basic Meters.

When can you access your data?

Most Members with a Manually Read Interval Meter won't see any data in their Portal until after their second meter read; however, this depends on your Network and how long you have been at your premises. Some Networks will send us ‘estimate' data straight after you switch to Powerclub based on usage at that premises from the previous year.

The actual data is updated each time your meter is read. To check whether your Member Portal data is actual or estimate, check the date of your next meter read on your bill. Any data before this date will be real data, and any data after this will be estimated.

Accuracy

Estimate reads are likely to be about 80% accurate and actual reads are 100% accurate. If something looks strange, contact our Member Advocate Team!