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COVID-19 Government assistance available

If you have been financially impacted by COVID-19, we're here to support you. You may also be eligible to state Government programs and concession rebates designed to help Australians during these difficult times.

For Powerclub Members in New South Wales, South Australia, Queensland and Victoria

Residential customers

Our Hardship Program is available to you. Please don't hesitate to get in touch so we can help you with:

  • Arranging a payment extension, setting up a payment plan or alternative payment options to help you through your individual circumstances,
  • Providing advice on relevant government assistance programs or organisations with financial counselling services,
  • Ensuring all applicable government concessions and rebates are applied to your account,

Powerclub will ensure you stay connected – there will be no disconnections for affected customers receiving hardship assistance until 31 July 2020. Our customer service team will regularly touch base with you to see how you're going.

Small business customers

We understand that many small businesses have been financially impacted by COVID-19, and we're here to help. Please don't hesitate to call us if you're experiencing hardship. Powerclub can help in many ways, such as arranging a payment extension, setting up payment plans, or alternative payment options to suit your business circumstances.

We will ensure you stay connected.

Victorian Government Programs & Rebates

The Victorian Government offers a range of programs and concession rebates for concession cardholders. These include an annual electricity concession, a controlled-load concession, or an excess gas or electricity concession if your costs are more than you expected.

Please visit the Victorian Government site to check if you're eligible for any of these rebates.

New South Wales Government Programs & Rebates

There are several energy rebates options for New South Wales customers. If you hold a concession card, you may be eligible for a low-income householder rebate, or a gas rebate. If you receive a Family Tax Benefit payment and have dependent children, you may qualify for a family energy rebate.

If you're struggling to pay your energy bill due to COVID-19 or for any other reason, you may also be able to apply for the Energy Accounts Payment Assistance Scheme.

To check if you are eligible or to apply for any of these rebates or schemes online, please visit the NSW Government website.

South Australia Government Programs & Rebates

South Australia has a Cost of Living Concession scheme that assists those with low or fixed incomes with the cost of their living expenses, including energy bills. To check if you are eligible or to apply for the scheme online, please visit the South Australian Government website.

Get in touch

Powerclub is here to make sure you stay connected