The Annual Electricity Concession is a year-round reduction on eligible Members electricity bills. From 1 July 2012, the Victorian Government reduced this concession due to compensation that low-income households receive through the Commonwealth Clean Energy Future Household Assistance Package Carbon Tax.

The Annual Electricity Concession will not be applied to $171.60 of a concession holder’s annual electricity bill (equivalent to 8.23 cents per day). Eligible Members will therefore receive a 17.5% reduction on their bill, less 8.23 cents per day for the number of days in the billing period.

Eligibility

To be eligible for this concession, a Member must hold a valid concession card. Valid concession cards include:

> Pensioner Concession Cards issued by Centrelink or the Department of Veterans' Affairs

> Health Care Cards issued by Centrelink

> Department of Veterans' Affairs Gold Repatriation Health Cards

Health Care cards in the name of a child are ineligible for this concession. The concession is only applicable for your principal place of residence and your account must be listed as residential on a residential tariff structure.

Application

To apply for this concession, please contact Powerclub on 1300 294 459 so we can add your concession details to your account.

The Life Support Concession is provided by the Department of Health and Human Services (DHHS) and is available to assist Members who require the use of specific life support machines in their home. The concession provides a discount that is equivalent to 1880 kWh of electricity per year for eligible machines.

Eligibility Criteria

You can apply for the Life Support Energy concession if you, or someone living at the address, have one of the following machines in their home:

> Oxygen Concentrators

> Haemodialysis Machines

> Intermittent Peritoneal Dialysis Machines

The electricity account holder must also have a valid concession card. Valid concession cards include:

> Pensioner Concession Cards issued by Centrelink or the Department of Veterans' Affairs

> Health Care Cards issued by Centrelink

> Department of Veterans' Affairs Gold Repatriation Health Cards

Health Care cards in the name of a child are ineligible for this concession. The concession is only applicable for your principal place of residence and your account must be listed as residential on a residential tariff structure.

Application

If you have a life support machine that is eligible for concession, or any other type of machine prescribed by a doctor for life support purposes, please contact Powerclub to register your life support requirement on 1300 294 459. We will send you an information letter and a Medical Confirmation Form that you will need to complete, have certified by your medical practitioner and return to Powerclub within 15 days.

You can return your completed forms by Email, or by posting to Powerclub at Level 2, 696 Bourke Road, Melbourne VIC 3000.

The Medical Cooling Concession is provided by the Department of Health and Human Services for electricity usage between 1 November and 30 April (inclusive) each year. It provides a 17.5% discount on electricity bills for this period. An eligible Member will also receive the Annual Electricity Concession.

Eligibility

To be eligible for this concession, a Member must hold a valid concession card and have a medical condition which qualifies as determined by the Department of Health and Human Services (DHHS). Valid concession cards include:

> Pensioner Concession Cards issued by Centrelink or the Department of Veterans' Affairs

> Health Care Cards issued by Centrelink

> Department of Veterans' Affairs Gold Repatriation Health Cards

Examples of qualifying medical conditions include:

> Multiple Sclerosis

> Lymphoedema

> Parkinson’s Disease

> Fibromyalgia

> Motor Neurone Disease

> Post-Polio Syndrome

> Poliomyelitis

> Scleroderma

> Systemic Lupus Erythematosus (SLE)

Health Care cards in the name of a child are ineligible for this concession. The concession is only applicable for your principal place of residence and your account must be listed as residential on a residential tariff structure.

Application

To apply for this concession, eligible Members are required to complete the Application Form and have it certified by their medical practitioner before submitting it to us. The completed form can be returned to us by Email or by posting to Powerclub at Level 2, 696 Bourke Road, Melbourne VIC 3000.

The Service to Property Charge Concession is designed to assist Members who have low electricity usage at their property. In instances where the Service to Property Charge (identified on Powerclub Energy bills as the Daily Supply Charge) is higher than charges for the electricity consumed at the property, eligible Members will receive a concession equal to the difference between the two.

Eligibility

To be eligible for this concession, a Member must hold a valid concession card. Valid concession cards include:

> Pensioner Concession Cards issued by Centrelink or the Department of Veterans' Affairs

> Health Care Cards issued by Centrelink

> Department of Veterans' Affairs Gold Repatriation Health Cards

Health Care cards in the name of a child are ineligible for this concession. The concession is only applicable for your principal place of residence and your account must be listed as residential on a residential tariff structure.

Application

To apply for this concession, please contact Powerclub on 1300 294 459 so we can add your concession card details to your account.

The Controlled Load Electricity Concession provides a 13% reduction on controlled load electricity charges for eligible cardholders who are charged a controlled load tariff for separately metered slab heating or hot water. This concession does not apply to Members who have off-peak tariffs based on time-of-use only. The concession is applied at all times throughout the year.

Eligibility

To be eligible for this concession, a Member must hold a valid concession card. Valid concession cards include:

> Pensioner Concession Cards issued by Centrelink or the Department of Veterans' Affairs

> Health Care Cards issued by Centrelink

> Department of Veterans' Affairs Gold Repatriation Health Cards

Health Care cards in the name of a child are ineligible for this concession. The concession is only applicable for your principal place of residence and your account must be listed as residential on a residential tariff structure.

Application

To apply for this concession, please contact Powerclub on 1300 294 459 so we can add your concession card details to your account.

The Excess Energy Concession was introduced by the Victorian Government in December 2013 to address fraud and misuse of the Annual Electricity Concession and Winter Gas Concession. The changes are designed to ensure that these concessions are better targeted to residential Members that need the most assistance.

Eligibility

Members receiving an Annual Energy Concession on their Powerclub electricity bills may also be eligible for the Excess Energy Concession. Where a Member exceeds the trigger level amount, they will need to apply for the Excess Energy Concession to continue to receive the 17.5% concession on electricity consumed above the trigger level amount. The trigger level amount is set at $412.36 (excluding GST) for the Annual Electricity Concession and is an annual amount.

Application

Powerclub will advise whether you need to apply for the Excess Energy Concession and will send you an application form. Eligible cardholders will need to submit the completed application to the Department of Human Services. The Department will check your eligibility and advise Powerclub. We will then calculate the Excess Electricity Concession and apply this to your energy bill.

Members receiving the Life Support Concession, or the Medical Cooling Concession will not be required to apply for the Excess Energy Concession. They will automatically receive the Concession when they reach the trigger level amount.

The Transfer Fee Waiver Concession is designed to waive the fee normally payable by a Member when they move into a new property.

Eligibility

To be eligible for this concession, a Member must hold a valid concession card. Valid concession cards include:

> Pensioner Concession Cards issued by Centrelink or the Department of Veterans' Affairs

> Health Care Cards issued by Centrelink

> Department of Veterans' Affairs Gold Repatriation Health Cards

Health Care cards in the name of a child are ineligible for this concession. The concession is only applicable for your principal place of residence and your account must be listed as residential on a residential tariff structure.

Application

To apply for this concession, please contact Powerclub on 1300 294 459 so we can add your concession card details to your account.

The Utility Relief Grant Scheme helps Powerclub Members who do not have the capacity to pay their current electricity bill due to a sudden or temporary financial crisis and are at risk of disconnection of supply due to non-payment. A Member may only apply through the scheme once every two years for their electricity account.

Eligibility

To be eligible for this concession, a Member must hold a valid concession card or be registered with Powerclub’s hardship program, PACE. Valid concession cards include:

> Pensioner Concession Cards issued by Centrelink or the Department of Veterans' Affairs

> Health Care Cards issued by Centrelink

> Department of Veterans' Affairs Gold Repatriation Health Cards

You must be able to demonstrated that the financial difficulty is unexpected and has resulted in being unable to pay your electricity bill without assistance. The account must be at risk of non-supply and at least one of the following conditions need to be met:

> A significant increase in usage

> A recent decrease in income (e.g. due to loss of employment)

> High unexpected expenses on essential items

> The cost of shelter is more than 30% of the household income

> The cost of utility usage is more than 10% of the household income

Health Care cards in the name of a child are ineligible for this concession.

Application

To apply for this concession, please contact Powerclub on 1300 294 459 so we can add your concession card details to your account.